This policy explains what personal information 92ro collects from Pakistan players, how it is used, how it is kept secure, and what choices you have over your own data. We have written it in plain language so it is actually readable.
A plain-language summary of how we handle your personal information
92ro collects the minimum personal data required to operate your account, process PKR transactions and comply with our anti-fraud and security obligations. We do not collect data speculatively or for purposes unrelated to the platform.
All personal data stored by 92ro is protected with 256-bit SSL encryption. Payment information – including your JazzCash or Easypaisa account details – is stored in tokenised form and never in plain text on our servers.
92ro does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. Full stop. We share data only where it is required to operate your account or meet a legal obligation.
Promotional communications are opt-in only. If you have opted in and later decide you no longer want to receive them, you can update your preferences in your account settings at any time without any effect on your ability to use the platform.
You can request access to the data we hold about you, ask for corrections, request deletion subject to legal retention requirements, and ask us to stop using your data for specific purposes. These rights are detailed in the Your Rights section below.
92ro uses cookies and similar tracking technologies to keep you logged in, remember your preferences and understand how players use the platform. You can manage cookie preferences through your browser settings at any time.
92ro is an online gaming platform designed for players in Pakistan. We take the privacy of our users seriously, not because we are required to say that, but because the kind of platform we want to be depends on players trusting us with their information. That trust is only possible if we handle data carefully and honestly.
This Policy covers all personal data collected through the 92ro website, the 92ro Android app, live chat support, and any other channel through which you interact with us. It applies to registered account holders and to anyone who browses the platform without registering.
We encourage you to read this Policy in full. If any part of it is unclear, contact our support team through the live chat in the platform or by email and we will explain it in plain terms.
The information we collect falls into two broad categories: information you provide directly and information generated automatically through your use of the platform.
Information you provide directly:
Information collected automatically:
The table below sets out the main purposes for which we use your personal data and the type of data involved in each case.
| Purpose | Data Used |
|---|---|
| Opening and managing your account | Name, email, phone, date of birth, location |
| Processing PKR deposits and withdrawals | Payment method details, transaction history |
| Identity and age verification | CNIC / passport, date of birth, name |
| Fraud detection and account security | IP address, device data, login history, betting patterns |
| Customer support | Account details, correspondence history |
| Responsible gaming monitoring | Deposit history, session data, self-exclusion status |
| Platform performance and improvement | Usage data, device data, error logs |
| Promotional communications (opt-in only) | Email address, phone number, betting preferences |
We do not use your data for any purpose not listed above without first updating this Policy and, where required, obtaining your consent.
Every use of your personal data by 92ro is grounded in one of the following legal bases:
Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.
92ro does not sell or rent your personal data. We share information only in the following circumstances:
Given that 92ro processes real PKR transactions via JazzCash, Easypaisa, Raast and bank transfer, we apply heightened care to payment-related data. Specific practices include:
If you notice any transaction on your account that you did not authorise, contact our support team immediately through live chat so we can investigate and take appropriate action.
92ro uses cookies and similar technologies (including local storage and session identifiers) for the following purposes:
You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect your ability to stay logged in and use certain platform features. Disabling analytics cookies has no impact on your gaming experience.
We retain personal data for as long as your account is active and for a period after closure as required by applicable law and for the purposes described in this Policy. Specific retention periods include:
When data is no longer required, it is deleted or anonymised using secure deletion methods. You may request deletion of your personal data ahead of standard retention periods; see Your Rights below for how to do this.
92ro applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:
No system is completely immune from security incidents. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users as promptly as practicable and take immediate steps to contain and remediate the incident.
As a user of the 92ro platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us through live chat or at [email protected].
Request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
Ask us to correct personal data that is inaccurate or incomplete. You can update most details directly in your account settings.
Request deletion of your personal data. Deletion may be restricted where data must be retained to meet legal obligations.
Ask us to limit how we use your data while a dispute or correction request is being resolved.
Where processing is based on consent (e.g. marketing), withdraw it at any time without penalty through your account settings.
Request your personal data in a structured, machine-readable format for transfer to another service where technically feasible.
92ro is strictly an adult platform. Registration is not permitted for anyone under the age of 18. We do not knowingly collect personal data from minors. Where we become aware that a minor has registered an account, the account will be closed immediately and any funds deposited will be returned to the source payment method after verification.
Parents and guardians who are concerned that a minor in their household may have accessed the platform should contact our support team immediately so we can take appropriate action.
92ro may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify registered users via the contact information on file and update the "Last Updated" date at the top of this page.
We recommend reviewing this Policy periodically. Continuing to use the platform after a revision takes effect constitutes your acceptance of the updated Policy.
If you have questions about this Privacy Policy, wish to exercise a data right, or have a concern about how your information is being handled, please get in touch:
For concerns specifically related to responsible gaming, account limits or self-exclusion, please visit our Responsible Gaming page where dedicated tools and contact options are available.
For questions related to the platform's general rules and user agreement, please see our Terms and Conditions.